Restaturant General Manager

As the General Manager you will help cultivate a team environment that provides exceptional customer service while  ensuring all staff members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette’s mission and values.

KNOWLEDGE AND RESPONSIBILITIES

 Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves

issues.

 Achieves financial objectives and  sales targets to support the overall objectives of the Company. Controls labor andexpenses in all areas of operations. Analyzes variances and initiates corrective actions.

 Hires, trains and supports cafe management and cafe staff.

 Manages direct reports to accomplish performance goals.

 Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food &

beverage operations, loss prevention and all relevant company operating standards.

 Fosters high staff morale and effective performance management.

 Achieves and maintains overall guest service goals through their teams. Oversees the guest service model,

ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to

ensure complete guest satisfaction.

 Proactively builds guest relations by establishing rapport with current and future guests to understand service

requirements.

 Develops and implements creative strategies to increases revenue.

 Increases catering sales revenue through effective management of sales initiatives and creates actionable and

measurable sales deliverables.

 Provides consistent and superior food & beverage experience.

 Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an

environment where safety comes first. Oversees Safety Program and assures company’s safety policies are

followed.

 Monitors cafe appearance and ensures problems are resolved expeditiously.

 Must become certified in the Paris Baguette specified food safety program within 30 days of employment.

 Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.

 Other duties may be assigned.

 

WHAT YOU NEED TO HAVE

 Bachelor’s degree or equivalent preferred and a minimum of 2-3 years’ general management.

 2-3 years of progressive management experience with staff supervision required

 Relevant experience or equivalent combination of education and experience is also acceptable.

 Thorough knowledge of working POS register systems.

 Possess a high level of profit and loss capability, and sales and marketing skills and abilities.

 P&L capability and sales/marketing skills and abilities.

 Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations

leaders across a large geographically decentralized portfolio.

 Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating &

developing team members and franchisee relationships.

 Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver

results in a fast-paced, ever-changing, and highly entrepreneurial environment.